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Bilingual(Mandarin) Client Support Analyst ArgusMerchant Services a fast growing, New York City based merchant serviceprovider, with more than 15 years of experiences in e-commerce industry. We arelooking for talented individuals to join us in the exciting journey ofexploring diverse opportunities. We are actively recruiting career-mindedindividuals with a strong work ethic to provide customer support to ourmerchant population came from diverse cultural background. Employmenttype: Full time Sponsorship:Not Available Compensation  10.00 - $15.00 depends on experience Summary: Serveas the point of contact for all support aspects with customers, salesrepresentatives and other external processing offices. EssentialDuties and Responsibilities: - Answer 40-50 calls a day - Provide excellent customer serviceby; being professional, troubleshooting, resolving issues, follow-up andproviding customer feedback - Accurately document allcommunication with users in a timely manner via system tools - Ensure that issues are escalatedappropriately to internal departments and management - Establish effective workingrelationships with managers and co-workers to ensure excellent information flowand feedback on process, policy, and any other changes that will affect allstakeholders - Work on various special projectsas needed - Other duties as assigned Requirements/Skills: - Excellent communication in Englishwith minor accent - Must be able to converse inMandarin/Cantonese fluently - Associate Degree or Bachelor’sdegree in Business, Finance or Economics or a related field preferred/Equivalent work experience in Banking or Financial industry - Excellent communication skills,including strong writing, reporting and business correspondence - Strong negotiation skills - Excellent and creative problemsolving skills - Strong attention to detail - Attendance and punctuality ismandatory - Strong basic computer skills,Windows OS, and Microsoft Office products (Word, Excel, Power Point) - Interested in new technology - Ability to work in a team, callcenter environment
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发表于 2018-3-29 12:34:18
