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Summary Customer Support will provide ongoingsupport to our merchant base clients concerning service inquiry and technicalsupport around our service line. Properly address caller questions/inquiries /orissues pertaining to any of the following, statement, equipment, interchange& auxiliary fee billing, funding & deposit reconciliation, transactiondetail review & analysis, chargebacks, account maintenance & changes,cash advance balance, additional transaction volume etc. Assist merchants andother departments as needed with any merchant problem related to a merchant’saccount. Customer Support Specialist will take ownership of every call and responsiblefor the customer’s overall satisfaction. Description Promptly answer telephone calls, e-mail,and web inquiries in our call center environment Ability to multi-task, balance competingpriorities and follow-through with customer Identifying issues defined by customers Identifying, researching, diagnosing, andresolving customer issues, striving for first call resolution whenever possible Constructively handle disagreements orconflicts to achieve a mutually agreeable solution Exceptional communication skills – listenactively to clients, encourage two-way dialogue, communicate complex information Team player and committed to clientsatisfaction Requirement Knowledge of merchant and/or bank productsand services or payments industry experience Exceptional computer skills – proficientwith Microsoft Office Ability to quickly learn and expandknowledge of processing industry Ability to comprehend detailed proceduralinformation Bilingual - English/Chinese/Spanish is aplus but not required Strong communication and interpersonalskills Flexible and adaptable to quick changingenvironment Strong problem solving skills
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发表于 2017-2-27 12:13:33
