Customer Support

鼎好支付

Description

·       Promptlyanswer telephone calls, e-mail, and web inquiries in our call centerenvironment

·       Abilityto multi-task, balance competing priorities and follow-through with customer

·       Identifyingissues defined by customers

·       Identifying,researching, diagnosing, and resolving customer issues, striving for first callresolution whenever possible

·       Constructivelyhandle disagreements or conflicts to achieve a mutually agreeable solution

·       Exceptionalcommunication skills – listen actively to clients, encourage two-way dialogue,communicate complex information

·       Teamplayer and committed to client satisfaction

Requirement

·       Knowledgeof merchant and/or bank products and services or payments industry experience

·       Exceptionalcomputer skills – proficient with Microsoft Office

·       Abilityto quickly learn and expand knowledge of processing industry

·       Abilityto comprehend detailed procedural information

·       Bilingual- English/Chinese/Spanish is a plus but not required

·       Strongcommunication and interpersonal skills

·       Flexibleand adaptable to quick changing environment

·       Strongproblem solving skills

Send your resume to careers@zbestpayment.com and pleasenote your applied position

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