Call Center Technical Support Representative (Bilingual in Chinese)

hrfirstdata

Your Mission

The Technical Support Representative is the second touch point ofcontact for customers when they have issues with First Data services. TheTechnical Support Representative will provide support using phone, email andrelevant web based tools to solve customer issue with First Data POS equipmentsand services.

The Role:

This individual will work closely with sales and account managers tobuild working relationships and continue knowledge sharing. The support team isoften the most  common way our customersinteract with us, so it is important to provide top class support with anability to smile “through the phone”.

·        Assist customers and sale agentswith technical support for POS equipments and credit card terminals including Nurit, Hypercom,Verifone, Eclipse, Pax, Clover Stations, check services, and wirelessterminals;

·        Provide technical support for allterminals such as general troubleshooting, reprogram equipment , downloadingnew applications and training;

·        Inspect returned equipment forfunctionality and possible replacement issues;

·        Answerincoming queries from customers and colleagues.

Qualifications

·        Bilingualin Chinese and English is required;

·        Experiencein customer support within technology or digital marketing verticals preferredbut not required;

·        Efficientin Microsoft Applications such as Word, Excel and Outlook;

·        Abilityto communicate politely in all possible situations;

·        Takespride in providing a high level of service and delivering a consistentperformance;

·        Thrivein a high paced performance-oriented environment.

·        Extremely organized and detail oriented withstrong follow-through skills;

·        Ability to maintain calm under pressure;

Salary

Commensuratewith experience.

Application

Sendresume, cover letter and salary history to hr.firstdata@gmail.com. Use the following format in the subject line: first name andlast name, job title of position you are applying for.

公司简介：公司是全美最大的信用卡处理机构，为Visa, MasterCard, Discover和AmericanExpress官方注册的ISO支付处理机构。公司总部坐落于纽约华尔街，主要服务和产品包括信用卡处理，信用卡提现服务，POS机销售和租赁，顾客优惠券，网页制作， ATM机等等。目前公司业务广布全美各洲各地，为上千家餐馆，美甲店，超市，零售商，批发商，及各类商家提供服务。

招聘职位: 技术服务代表 – 客服中心

职位简述： • 聆听客户需求，并及时提供专业解答 • 处理服务故障及客户投诉，并跟踪解决进度 • 为技术部提供技术支持，并解决客人使用刷卡机时出现的技术问题 职位要求： • 国语英语流利，谈吐得体，有良好的沟通和表达能力 • 具备专业的客户服务意识和团队合作精神 • 大学以上学历，有技术背景者优先 • 公民和永久居民优先，欢迎可在美国合法工作的申请者 培训： • 公司为新员提供培训，以了解信用卡处理行业及如何处理客服和技术问题 申请： • 有意者请转送英文简历至：hr.firstdata@gmail.com

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